.png)
Family Care Coordinator (Healthy Start)
Job Description
Provides participant-centered care coordination and support to pregnant and postpartum individuals and families enrolled in the Healthy Start program. This role focuses on outreach, engagement, education, care planning, resource linkage, and ongoing follow-up to help improve maternal and infant health outcomes. The Care Coordinator works collaboratively with participants, healthcare providers, and community partners to address barriers to care, promote healthy behaviors, and support access to medical, behavioral health, and social services in alignment with Healthy Start and HRSA program goals.
Minimum Requirements
Bachelor’s degree in social work, public health, psychology, sociology, counseling, human services, or a related field preferred; equivalent combination of education and relevant experience may be considered.
Ability to obtain a driver’s license and CPR/First Aid certification.
Must have a valid driver’s license and reliable transportation.
Must meet the minimum required level of auto insurance per carrier guidelines.
Previous experience and familiarity with the culture, socioeconomic characteristics, and language of the service population is required.
Core Competencies
Communication & Relationship Building: Communicates respectfully and effectively while building trusting, professional relationships through active listening, empathy, and participant-centered engagement.
Cultural Responsiveness: Demonstrates awareness of and sensitivity to the cultural, social, and socioeconomic needs of pregnant, postpartum, and parenting families.
Participant-Centered Care: Promotes empowerment, self-advocacy, healthy behaviors, and individualized support based on participant strengths, goals, and needs.
Maternal & Infant Health Knowledge: Demonstrates understanding of maternal health, perinatal care, infant health, postpartum wellness, breastfeeding, safe sleep, and related health education topics.
Care Coordination & Resource Navigation: Connects participants to medical care, behavioral health services, social supports, and community resources while supporting continuity of care.
Assessment & Support Planning: Completes screenings, assessments, and individualized care plans while identifying barriers, support needs, and appropriate follow-up actions.
Trauma-Informed Practice: Provides compassionate, nonjudgmental, and strengths-based support while recognizing the impact of trauma, stress, and social determinants of health.
Health Education & Family Support: Provides education and guidance to participants and families regarding healthy pregnancy, postpartum care, infant wellness, and family support needs.
Documentation & Compliance: Maintains timely, accurate, and compliant documentation in accordance with Healthy Start, HRSA, and agency requirements.
Community Collaboration: Builds and maintains positive relationships with healthcare providers, hospitals, community organizations, and referral partners to support participant outcomes.
Professionalism & Ethical Practice: Maintains confidentiality, professional boundaries, and ethical standards while representing the program in a respectful and professional manner.
Job Duties/Skills Required
Conduct outreach, engagement, and enrollment activities with pregnant, postpartum, and interconception individuals and families eligible for the Healthy Start program.
Complete maternal and family-centered assessments, screenings, and individualized care plans in alignment with Healthy Start and HRSA program requirements.
Provide ongoing perinatal care coordination and participant support throughout pregnancy, postpartum, and infant transition periods.
Assist participants with accessing prenatal care, postpartum care, pediatric care, behavioral health services, health insurance, transportation, and other community-based resources.
Provide education and support related to maternal health, infant health, safe sleep, breastfeeding, postpartum wellness, family planning, and healthy pregnancy outcomes.
Identify barriers impacting maternal and infant health outcomes and collaborate with participants and team members to develop supportive solutions.
Maintain timely, accurate, and compliant documentation within required systems and according to Healthy Start program expectations.
Collaborate with healthcare providers, hospitals, community organizations, and referral partners to support continuity of care and participant engagement.
Participate in multidisciplinary meetings, case staffing, outreach initiatives, consortium activities, trainings, and quality improvement efforts.
Provide services using trauma-informed, culturally responsive, strengths-based, and participant-centered approaches.
Support Healthy Start benchmarks, performance measures, and maternal and infant health initiatives as assigned.
Benefits
Blue Cross Blue Shield health insurance, vision insurance, dental insurance, disability insurance, life insurance, paid time off, 13 paid holidays per year for regular full time staff, 403(b), and 403(b) matching.
About Start Corporation
Start Corporation is a 501(c)(3) non-profit organization founded in 1984. Our Mission is to promote opportunities, which enhance the self-sufficiency of people to empower them to live and function independently.