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Trust Your Family's Prescriptions with Start Pharmacy

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Pharmacy Contact Info:

235 Civic Center Blvd., Suite 136, Houma, LA 70360
Phone: (985) 266-0148
Fax: (985) 266-0622

Who does this pharmacy serve?

Even though our pharmacy home base is in Houma, LA we are able to serve clients at all of our Start Community Health Center locations which include Baton Rouge, New Orleans, Houma, Covington, Mandeville and Thibodaux. How exactly can we do this? We are able to use a courier services to deliver presciptions same day or next day to these areas. We cannot fill prescriptions prescribed from outside of Start Corporation unless it was part of a referral to an outside provider by one of Start's providers. Our pharmacy can fill prescriptions from our Primary Care and Behavioral Health services.

What to expect as a patent?

Our highly experienced and trained pharmacy staff also acts as a bridge between you, your physician, your insurance company, and others involved in your treatment plan. This means you do not have to do all this coordination yourself.

• We transfer all your prescriptions. No need to make two stops or wait in long lines.
• We can fill a 90-day supply, insurance permitting.
• We provide refill reminders on your medications.
• We offer delivery of your prescriptions to your home or office.
• Friendly and personalized service – speak with our pharmacist directly who knows you and your needs.
• Our pharmacists provide counseling and detailed instructions on how to take your medications correctly as well as how to manage side effects.

Ask the Pharmacist:

How can we assist your practice?

At START Pharmacy, our goal is to serve as an extension of your practice. In addition to providing a high degree of communication and coordination with your office, our dedicated team of trained professionals will handle:

• Insurance
• Billing
• Prior Authorization
• Patient Medication Counseling
• Side Effect Management
• Patient Financial Assistance
• Status Updates

In order to serve your patients most efficiently, START Pharmacy accepts e-prescribing on all medications. (NCPDP # 19-43061; NPI 1306426135) As an alternative for hard copy prescriptions you can always fax your prescription to START Pharmacy – Fax: 985-266-0622.

For all other prescriptions needs please fax your prescription form with a front and back copy of your patient’s benefit card to START Pharmacy. Within 24-48 hours the pharmacy will verify your patient’s benefits and contact your patient and your office regarding their medication.

To request a customized referral form, please contact the pharmacy at 985-266-0148.

FAQ's

Is a pharmacist available to answer clinical questions?
A pharmacist is available 24 hours a day, seven days a week to answer any clinical questions or concerns you may have regarding your medications by calling your pharmacy’s phone number. If you feel that you are experiencing a true medical emergency, we advise that you call 911 immediately. For prescription status or questions about insurance coverage, etc., please call your pharmacy during normal business hours.

How do I place a prescription order?
Your prescription can be dropped off in person at our pharmacy. Typically, however, your prescriptions will be faxed or sent electronically to us directly by your physician.

How do I obtain a refill?
For specialty medications, as part of our Patient Management system, one of our technicians will reach out to you directly about a week before you are scheduled to run out of your medication. We will ensure that you are feeling well, are not experiencing any side effects, and will connect you with a pharmacist if you have any questions. Finally, during the call, we will schedule the refill for you. We can even take care of refilling any non-specialty medications at that time as well.

How do I access medications in case of an emergency or a disaster?
If there is an emergency or a disaster, START Pharmacy will make every effort to ensure that you do not experience an interruption in your medication regimen. If possible, we obtain an override to fill the prescription early if there are anticipated delivery delays. We could arrange to have to medication delivered via a courier service, or we could transfer the prescription to a different pharmacy, if either of those that would make sure you receive the medication in a timelier manner.

How do I check on the status of my prescription?
You can check on the status of any of your prescriptions filled with START Pharmacy during normal business hours. Please call the START Pharmacy number, and one of our technicians would be happy to update you on the status of your prescription inclusive of insurance status, shipping status, etc.


What information do I need to know about prescription substitutions?
Please know that if financially beneficial to our patients, START Pharmacy will institute prescription substitutions (unless specifically stated otherwise by a physician). If it ever became necessary to transfer a prescription, for example, if I was relocating, how would I go about accomplishing that? If a transfer situation arises, please call START Pharmacy, and we will work with you to transfer the prescription to a pharmacy that best suits your needs.

What if a medication is not available at START Pharmacy, what do I do?
If there is a medication that cannot be dispensed by START Pharmacy, we will find another pharmacy to which we can transfer it. We will do all we can to streamline that process for you, making it as uncomplicated as possible.

What do I do if there is a medication recall?
If there is ever a medication recall, START Pharmacy is notified immediately by the FDA and/or the manufacturer. In turn, START Pharmacy will reach out to you directly to inform you of the recall and determine whether any of the medicine has been taken, and what to do if that is the case. You will be instructed not to take the medication, if you haven’t. We will send you directions and packaging to return the medication back to START Pharmacy.

How do I dispose of my medications?
If your medications are injectables, you should dispose of the needles in the Sharps container that START Pharmacy sent with your initial shipment. Please call your local county government to determine when and how pick-ups are managed.

What do I do if I experience an adverse reaction?
Please never hesitate to reach out to START Pharmacy at any time if you experience a reaction to your medication that is concerning. Our pharmacists can help you manage side effects. Depending on the severity of the reaction, you should always call 911.

How do I report concerns? Or if I determine there was an error?
If you have a concern or a grievance, please call your START Pharmacy directly and report the details. Each complaint is investigated and resolved within 10 business days. If you suspect an error, please call START Pharmacy. Each error will be mitigated immediately, for instance the medication will be replaced if necessary, and you will be guided through the resolution process.

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