Patient Navigator (FQHC)
Day-to-day duties will vary, some days will be spent in the clinic and other days will be at community-based events. Clinic days will include a mixture of grant-related tasks and clinic-related tasks. Community event days will be a joint effort with the HIV Outreach Specialist in which CTR is provided for interested community members.
Bachelor’s degree in Sociology, Psychology, Counseling, or related field
Advanced health knowledge; medical assistant training preferable or some type of hands-on experience in healthcare
Experience working with homelessness or underserved populations
Knowledge of community resources and/or willingness to learn about and develop relationships with these resources
Preferred lived experience/person experiencing homelessness
Willingness and eagerness to learn and grow both personally and professionally
Sincere desire to help others, non- judgmental, and openness to new experiences are key personality traits
Communicates respectfully and effectively with clinic staff and clinic patients.
Establishes professional relationships inside and outside of the company via written and verbal communication demonstrating good judgement, excellent writing skills, and exceptional interpersonal attunement
With clinic patients, develop relationships using active listening, empathy, and positive regard. Approaching any patient situation with a judgement-free attitude is necessary
Job Duties/Skills Required
Successfully complete LA state Counseling, Testing, and Referral (CTR) training, which includes a written test and observation by the regional coordinator to be a certified counselor in the state. As a certified counselor, complete CTR in the community and clinic, providing testing, risk reduction counseling and referrals for HIV, Hepatitis C, and Syphilis. Complete necessary paperwork in compliance with state protocol.
Assist HIV Outreach Specialist with searching for, locating, contacting potential event sites as needed. Attend outreach testing events with HIV Outreach Specialist. Maintain spreadsheets for grant activities.
Conduct initial assessments of clients/patients (triage) for masters-level clinicians, which entails gathering medical, psychological, and social information (SDOH) in a sensitive and efficient manner
Provide comprehensive client case management and supportive services to improve social determinants of health (SDOH) and focused HIV prevention •Supports medication administration and or any other medical interventions, primary/behavioral health services according to scope of competency/credential
Confers on case management as part of Project Care Team
Assists clients in identifying strengths, needs, and realistic goals for service and care planning through active listening, empathy, and positive regard
Facilitates linkage with community service providers, aid client in benefit eligibility/acquisition, coordinates appointments, reminders, transportation
Utilize electronic health records to maintain records and documentation
Assist with other duties as requested
Blue Cross Blue Shield health insurance, vision insurance, dental insurance, disability insurance, life insurance, paid time off, 14 paid holidays per year for regular full time staff, 401(k), and 401(k) matching.
About Start Corporation
Start Corporation is a 501(c)(3) non-profit organization founded in 1984. Our Mission is to promote opportunities, which enhance the self-sufficiency of people to empower them to live and function independently.